Right of withdrawal
Purchases on our site are subject to the provisions of Legislative Decree no. 206/2005 (Consumer Code), dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile or place indicated by the purchaser, as these purchases are completed outside the commercial premises.
The importance of the aforementioned legislation is substantiated in the provision for the purchaser of the right of withdrawal.
The consumer has the right to withdraw from the contract within the conventional term of 15 days from receipt of the goods, returning the goods subject to withdrawal to the seller.
The legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity.
The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties.
QP SLIDE will reimburse all payments relating to the order subject to withdrawal received by the consumer, possibly including delivery costs, net of additional costs.
The consumer will in any case bear the direct cost of returning the goods. QP SLIDE will be able to withhold the refund until it has received the goods.
The consumer must return the goods without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw from the contract.
The deadline will be met if the consumer returns the goods before the 14-day period has expired.
The consumer will in any case be responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish their nature, size and characteristics.
The right of withdrawal does not apply to educational lessons in download and articles made to measure for the personal needs of the consumer.
Send a communication to email@example.com containing the declaration of wanting to exercise the right of withdrawal, indicating all the requested data: order number, invoice number, the e-mail address with which you registered, such as items must be subject to withdrawal (identifying them with the article code).
After having activated the withdrawal procedure, it is necessary to insert the original wrapping, containing the goods, in a special packaging, in order to protect the original wrapping of the items from any damage, writing or alteration.
QP SLIDE reserves the right to refuse the goods received in the event of non-compliance with the above procedure. The goods will be sent, at your own expense, within 10 days of the return authorization communicated by our after-sales office (Article 67 of Legislative Decree 206/2005), to the following address:
QP Slides is a brand propriety of QP MECHANICS SAS, Via Cesare Cattaneo, 8b 22063 Vighizzolo di Cantù (CO).
It is advisable to use a courier or other suitable means for the shipment to allow the traceability of the shipment. It is understood that QP SLIDE will not refund the goods covered by the withdrawal, if it does not receive the relative delivery. Within 14 days of receipt of the goods, QP SLIDE will proceed to credit the Customer.
WARNINGS QP SLIDE reserves as of now not to accept shipments of components or items that:
– do not contain original packaging, accessories and manuals;
– have been made without having activated the request for intervention to the QP SLIDE Customer Service;
– have been made without following the sending methods indicated by the QP SLIDE Customer Service.